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Initial disclosure document

The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.

What services do we provide?

We will provide you with either comparable details of contract hire and leasing prices based on your financing requirements, or general information relating to contract hire or leasing products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of contract hire or leasing packages offered, from which you can more easily make your own choice if you so wish.

We are not the manufacturer or supplier of the vehicle and therefore we are unable to advise on the suitability of any vehicle for your specific usage. Whilst we can offer a comprehensive range of vehicles to you we do not have access to any specific manufacturer training and as such it is your responsibility to ensure the vehicle is fit for your usage and requirements. For this you should refer to the specific manufacturer website or handbook regarding your choice of vehicle.

Whose products do we use?

As an Financial Conduct Authority regulated credit broker we can introduce you to a limited number of carefully selected finance providers who may be able to help you finance your vehicle and provide other products/services.

Do we charge for our services?

We charge a fee of £150 +VAT for our broker related services. We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier.

Who regulates us?

New Car Deals Ltd is authorised and regulated by the Financial Conduct Authority. Our firms reference number is 670807. You can verify this on the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website: http://www.fca.org.uk/register/ or by contacting them on 0300 500 8082.

Please note that New Car Deals Ltd are a credit broker and not a lender.

New Car Deals Ltd are a Leasing Broker Member of The British Vehicle Rental and Leasing Association (BVRLA), Member No. 2071, who have a mandatory code of conduct for their broker members.

Other services we offer are not regulated by the Financial Conduct Authority however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.

If you have a complaint

Please visit our complaints procedure page.

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